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The provisioning transaction is asynchronous by design. It means that the provisioning service received the request and successfully submitted the corresponding user creation request Run a PSLog to look at the HTTP response codes.Ī 200 OK response does not mean that the user is successfully provisioned. If users are not appearing in Control Hub, within a few minutes of assigning Integrated IM&P, have a look at the responseĬodes from the provisioning bridge service. User Provisioning Failures in Response from Provisioning Bridge See the topic on analyzing PSLog from AS. The user does not have a primary phone number assigned to their profile (all Webex for Cisco BroadWorks subscribers must have a primary DID).
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To have the user delete their free account so that they can become a part of the Customer Organization you are provisioning. The user independently signed up to Webex, prior to being assigned the Integrated IM&P service. This is not necessarily conclusive, because the user may exist in an organization whose data you are not permitted Search for the user in Help Desk to check if their email address is already The user’s email address could already exist CI. If you are seeing Integrated IM&P errors in BroadWorks, for example, “ Provisioning error with Messaging server”Īnd “ Communication error with Messaging server”, you should investigate the following potential causes: This applies if you are using flowthrough provisioning, and assumes that provisioning is working for some/most users (so you Integrated IM&P Errors for Specific Users
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Provisioning Account Password, Confirm Password The following settings must match, or provisioning fails for all users in the enterprise:īroadWorks Enterprise Integrated IM&P setting For a specific enterprise's provisioning parameters, open the enterprise and go to Services > Integrated IM&P.Ĭheck that the Integrated IM&P configuration for that enterprise matches exactly what is shown in the Customer Template in To check what is configured for Integrated IM&P (default for enterprises, unless a more specific setting exists), run AS_CLI/Interface/Messaging> get. UC-One SaaS and Webex for Cisco BroadWorks, you may have opted to modify the provisioning adapter on a per-enterprise basis.
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If you have a mix of enterprises using different cloud collaboration services, e.g. User Provisioning Issues Integrated IM&P Errors for Specific Enterprises / Customers
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To manage customer organizations, you need to grant yourself (or other people) the Sales Full Administrator role or Sales Administrator role. That role is used for managing your partner organization, including assigning administrative privileges to yourselfĪnd others. Partner Hub Issues Administrator Cannot see Customer OrganizationsĪs an administrator for your Partner organization in Webex, you should have the Full Administrator role.